At 12spin, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This document transparently explains how we collect, use, store, and protect your personal data while you use our platform.
Six core principles that shape 12spin's approach to protecting the personal data of all members
All data transmitted between your device and 12spin servers is protected by 256-bit SSL encryption. Sensitive information such as passwords is stored using a one-way hashing algorithm that cannot be reversed by anyone, including our own technical team.
12spin does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data is only shared with service partners necessary for platform operations and is subject to strict confidentiality agreements.
You have the right to access, correct, download, or request the deletion of your personal data at any time. Our support team is ready to assist you in exercising these rights within 30 working days from the date the request is received.
The 12spin Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data handling practices are aligned with the applicable local legal requirements governing online platform operations in Malaysia.
In the event of any security incident involving member personal data, 12spin is committed to notifying affected members within a reasonable timeframe via email or app notification. We will also report serious incidents to the relevant authorities.
The 12spin systems and infrastructure undergo periodic independent security audits conducted by qualified cybersecurity experts. Audit findings are used to continuously improve our security practices and ensure your data is always protected to the highest standards.
Welcome to the 12spin Privacy Policy. This document constitutes a binding agreement between you as a Member or user of our platform and 12spin as the controller of your personal data. By registering an account, logging in, or using any 12spin service, you consent to the data collection and processing practices described in this document.
12spin takes your privacy seriously. We understand that your personal data belongs to you, and we are committed to using it only for legitimate, transparent, and beneficial purposes as a user of our platform. Every decision related to data handling is made with the interests and safety of our members as the top priority.
This Privacy Policy applies to all 12spin platforms including the official website at 12spin.vu, the 12spin iOS and Android mobile app, and all related services provided under the 12spin brand. Please read this document carefully and contact us if you have any questions.
Important Note: This Privacy Policy should be read together with Terms and Conditions and the Responsible Gaming 12spin. All these documents together form the complete agreement between you and 12spin.
12spin collects various categories of personal data from members and users of our platform. This data is collected directly from you, automatically as you use the platform, or through legitimate third parties. Below is a detailed description of each category:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identification Data | Full name, MyKad/passport number, date of birth, gender | Account registration & KYC |
| Contact Data | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account number, account holder name, transaction records | Deposits & withdrawals |
| Technical Data | IP address, device type, operating system, web browser | Automatically during use |
| Activity Data | Game history, betting records, bonus preferences | Automatically during gameplay |
| Communication Data | Support chat records, emails sent to us | Customer support interactions |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information, political views, or religious beliefs unless specifically required by applicable law.
The personal data we collect is used for the following purposes, all of which are lawful under applicable data protection legislation:
Marketing Consent: We will not send you any marketing communications without your prior consent. During registration, you will be given the option to accept or decline marketing communications. This preference can be changed at any time through your account settings or by contacting our support team.
12spin does not sell your personal data. However, in operating our platform, we need to share certain data with trusted third parties in the following circumstances:
All third parties receiving personal data from 12spin are required to comply with data protection requirements equivalent to our own standards. We conduct periodic reviews of all service partners to ensure ongoing compliance.
12spin uses cookies and similar tracking technologies to enhance the user experience and analyse our platform's performance. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the 12spin platform.
The 12spin mobile app uses device identifiers similar to cookies for the same purposes. You can manage these permissions through the privacy settings on your iOS or Android device.
All 12spin member personal data is stored on secure, protected servers located in data centres that comply with international industry security standards. We apply strict access controls to ensure that only authorised personnel can access member personal data.
Data retention periods depend on the category and purpose of collection:
Upon expiry of the retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with your identity.
12spin implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, alteration, disclosure, or loss:
Shared Security: While we implement comprehensive security measures, the security of your account also depends on your own actions. Please use a strong and unique password, enable 2FA, and never share your login credentials with anyone.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold the following rights regarding your personal data held by 12spin:
You have full control over your personal data. The following are the rights guaranteed by 12spin to every member.
You have the right to request a copy of all personal data we hold about you. We will provide that copy in a readable format within 30 working days.
If any data we hold about you is inaccurate or out of date, you have the right to request prompt correction. We will update our records within a reasonable timeframe.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records for periods prescribed by law.
You have the right to object to the processing of your data for direct marketing purposes at any time. We will immediately cease using your data for such purposes.
You may request your data in a structured, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if needed.
In certain situations, you may request that we limit how we process your data while your request or complaint is being resolved accordingly.
To exercise any of the above rights, please contact our support team via live chat or email at [email protected]
The 12spin platform is strictly for users who are aged 18 years of age and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.
If we determine that personal data of a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on our platform without authorisation are encouraged to contact us promptly through the available support channels.
The 12spin platform may contain links or references to third-party websites or applications in certain contexts, such as game providers or payment services. This Privacy Policy applies solely to the 12spin platform and does not cover the privacy practices of those third-party websites or applications.
12spin is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the Privacy Policy of each website you visit separately before providing any personal information to them.
12spin reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to our services. We will notify you of any material changes through:
Continued use of the 12spin platform after the effective date of any amendment is considered acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account and request data deletion before the amendment takes effect.
We recommend reviewing this Privacy Policy page periodically — at least once every six months — to ensure you are always informed of how we protect your personal data.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the 12spin Data Protection Officer (DPO) through the following channels:
We are committed to handling all privacy-related enquiries and complaints thoroughly and within a reasonable timeframe. Every request will be logged and processed systematically by the responsible team.
Guaranteed Response Time: General enquiries will be responded to within 2 working days. Personal data rights requests will be resolved within 30 working days from the date the request is received. Complaints requiring further investigation will have their status communicated within 7 working days.